- Brexit: time for a cold dash of reality19th November 2018 - 10:01 am
Recently, I went to an event where a government minister was talking. As it was a “Chatham House” rules event, I cannot say who the minister was or from what department. The essence of the minister’s reply to a question on Brexit, was that 90% of the stuff talked about in the press, by commentators, industrialists and by other politicians would have no influence whatsoever on the negotiations or the result.
- Does Your Service Provider Exceed Your Expectations?2nd August 2018 - 3:57 pm
A colleague, a customer of First Direct, told me recently of a time when she rang the bank. After the security checks, the First Direct person said: “There was a problem on your account but we fixed it. Let me explain what happened.”
- Failure demand: The managers have walked off the job of management. CMI’s Christmas Newsletter 201721st December 2017 - 2:52 pm