About Rowan Jackson
Rowan Jackson specialises in working with Executive Teams in developing and implementing strategy.
He works with executives on a 1:1 basis or as teams and with organisations to improve client-driven business results, by improving the way strategy is implemented, or the way teams and individuals work on a daily basis.
Clients benefit from his deep insight into strategy, implementing change, skills improvement and leadership. Rowan spent 20 years in the Royal Marines, including two years in The Royal Household, and has an MBA from Cranfield.
In the last 18 years he has led strategy implementation workshops and facilitated executive teams in 40 companies, in 17 industries in over 30 countries. He speaks basic German, French and Swedish, and is an NLP Business Practitioner. He is the founder of CMI.
Entries by Rowan Jackson
- Does Your Service Provider Exceed Your Expectations?2nd August 2018 - 3:57 pm
A colleague, a customer of First Direct, told me recently of a time when she rang the bank. After the security checks, the First Direct person said: “There was a problem on your account but we fixed it. Let me explain what happened.”
- Failure demand: The managers have walked off the job of management. CMI’s Christmas Newsletter 201721st December 2017 - 2:52 pm
- British Airways: A Brilliant Example Of How Cost-Cutting Increases Costs19th July 2017 - 10:06 am
How BA’s IT disaster impacts on the customer experience